I am seeking a motivated Associate Director to play a key role in managing the day to day highway maintenance and traffic business within my clients long-term property and highways outsourcing partnership with local authority.
This role will be based in their offices in Greater Manchester. However, travelling may be required to other offices, client offices and sites.
The purpose of this role is to lead the highway service as an Associate Director/ Business Manager in support of both the Partnership and Operations Directors.
The business unit sits alongside and is required to work closely with other service streams, within a national and local business context and will be set appropriate financial targets.
Operational Management of the Business, including Staff and Clients;
o Undertake business management of the local highway service and translate this into an annual business plan; plan to align to the Regional and Divisional business and overall ambition for sustainable growth.
o Leads by example inspiring others to achieve exceptional standards.
o Set clear and achievable targets for the business unit establishing how everyone fits into these.
o Proactively monitor and set client budgets for operating the highway service.
o Monitor team performance against the objectives set providing the team with regular updates on how they are performing against targets. Where necessary, take decisive corrective action in accordance with company procedures; report problems, solutions and progress through the appropriate governance arrangements.
o Assemble a management team/hierarchy to make appropriate management decisions for the good of the business through management meetings/necessary communications.
o Ensure staff are fully conversant with company requirements and in sound project management and commercial awareness practices.
o Direct teams to deliver successful services and projects. Formulate and chase business opportunities, aligning emerging needs with existing capabilities.
o Regularly communicate business and personal objectives to staff
o Monitor and act upon the performance/appraisals/attendance/training of staff.
o Collaborate/cooperate with staff at all levels to contribute to the success of the business by showing respect and understanding.
o Incentivise staff and make recommendations for rewards and recognition.
o Recruit and integrate the right people into the business. Manage, develop, coach and motivate employees to achieve high levels of performance; provide regular feedback.
o Create and maintain team succession plan identifying high performers who may be ready to progress.
o Authorisation of time; leave; expenses to ensure projects/services are resourced appropriately & costs controlled.
o Manage the wellbeing of staff at all times using the appropriate Health and Safety procedures and where required provide / advise to make sure adequate training is available / undertaken.
o Ensure compliance with all Health and Safety, Quality, Environmental and other appropriate regulations.
o Manage processes and audits within the business unit, to contribute towards achieving and/or maintaining ISO accreditation and similar standards (if applicable).
o Ensure projects/services are delivered safely; adequately resourced; delivered to a high quality; within budget/fees; to the clients brief and on time.
o Ensure close working relationships with other senior managers, to foster and develop a strong and integrated team culture of mutual support across the local business and the wider company business.
o Agree a financial Business Plan for the year with the Operations Director that aligns with the vision for the profit centre, the Operations Director, Partnership Director & local/regional business.
o Forecast and manage the P and L with revenue targets aligned with the cost base to ensure that appropriate margins are returned.
o Proactively manage, report and set client highway budgets on a monthly basis.
o Take ownership of all financial aspects working with the finance team including: arranging invoices; managing costs including subcontractors; calculating the monthly work in progress & on projects; forecast cost to complete; ensuring outstanding debts are monitored and appropriate action is taken if invoices are not paid.
o Engage with internal staff (in other Profit Centres) to agree internal arrangements for scopes/fess/payments.
o Input into financial month end/year end processes as necessary.
o Ensure that financial outcomes are achieved for the profit centre through sound business & financial management.
o Take early action to identify, report and mitigate matters which present a risk to the achievement of financial objectives and business needs.
Commercial and Risk Management:
o Sign off bids/tenders to ensure scopes are clearly defined and profit margins are adequate to align with agreed profit centres targets.
o Engage with the commercial and legal teams on all legal/commercial matters to ensure the appropriate judgement is made when agreeing commercial terms so that risk is balanced with reward.
o Undertake (or arrange for) project health checks; peer reviews and project reviews to reduce/eliminate the commercial risks on project/service delivery.
o Ensure all projects/services are delivered in accordance with the company BMS system.
o Take overall responsibility for commercial outcomes of projects.
Business Development/Work Winning:
o Understand the market conditions and plan/structure growth in response to those conditions.
o Identify, market and create new business opportunities, sales wins and client relationships.
o Engage with clients and develop relationships to support work winning activities.
o Strengthen existing client relationships by taking an interest in solving their own drivers and demands and tailoring solutions to meet these.
o Innovative to diversify and grow the team into new products and services.
o Interact with the wider business on working winning activity as required.
o Manage/monitor the profit centre pipeline in line with the P and L/forecasts.
o Knows the market place and competitors; uses this knowledge to provide direction to the business.
o Takes responsibility for client conflicts and objections. Seeks to resolve these through the creation of solutions.
o Through own personal integrity and delivering on what they promise, wins the trust of the customer and thereby builds a long term relationship.
o Questions the client around their own processes, in order that they may find ways to improve the business service.
In addition, the post-holder will be expected to undertake other reasonable duties, as required by the business.
The successful candidate will be able to demonstrate the following experience:
A successful history of managing a highways, drainage and traffic business in a local authority environment, ideally having worked for a private-sector outsourcing organisation (both blue and white-collar teams).
Management of the P&L for a business unit, including understanding of financial terminology (e.g. WIP, Accruals).
Management and setting of client highway service budgets for a local authority client.
Manage and direct a team of technical employees and take ownership of performance.
Visibly support and progress all highway elements of the contract.
Take ownership of financial and business performance through the Management of Business process.
Be able to prioritise work and complete within deadlines.
Have the ability to identify potential clients and markets and secure new commissions.
Have extensive project and programme management experience.
Successfully promote the activities of the team across the partnership and externally.
Assist the Business Development lead with wider business development activities, as required
Have experience of leadership and direct line management responsibilities including performance management, resource planning, supporting training and development of staff and improving staff welfare.
Have excellent organisational skills.
Be able to demonstrate successful leadership skills.
Establish and maintain excellent working relationships with Clients at a senior level and deliver quality services to maximise opportunities for repeat business.
Be able to communicate with people effectively in a friendly courteous manner and through good presentation skills.
Excel under pressure and remain calm and clear in their resolution of difficult situations.
Hold a full UK driving licence.
Be proficient in a wide range of IT skills including Microsoft Office, Excel and PowerPoint.
Remuneration Package (Dependent on level of experience and qualifications)
37.5 hours a week
The successful candidate will be encouraged to develop their career within the business including support for obtaining relevant professional qualifications.
Share save Scheme and Childcare Vouchers and access to other company benefits