Sales & Despatch Coordinator

  • Ref: 145732
  • Location: Durham
  • Sector: Engineering and Manufacturing
  • Contract: Permanent

Job Description

We are working with our engineering client who are a global manufacturing business based in Bishop Auckland in the search for a sales and despatch coordinator
You will be centrally positioned in the supply chain department of the business responsible for excellent customer service and continual improvement of the sales order to delivery process

• Communicate regularly with and provide support to the national and international sales teams
• Create and process offers ensuring all offers and blanket orders are efficiently tracked highlighting any issues to the relevant person or department
• Efficiently process orders and ensure customer inquiries are handled quickly and effectively
• To coordinate general office and sales correspondence i.e. information material, datasheets, delivery reminders etc.
• To be the first point of call for telephone and email enquiries ensuring all requests are actioned promptly and efficiently, providing the customer with accurate information
• To provide day to day control of the despatch process; liaising with the logistics team to organise daily despatch of products, arranging the most appropriate carriers and providing the despatch notes, invoices and carrier’s paperwork for placement with the orders
• Manage the export of finished goods to destinations around the world, ensuring seamless transactions in line with individual customer’s needs. Excellent communication with customers and adherence to our internal quality systems is paramount
• To assist other members of the team when required with the efficient distribution of sales invoices, order confirmations and processing credit card payments

The Person:
• Relevant professional qualification such as NVQ/Degree etc
• Experience in import/export of components and finished good
• Excellent communication skills
• Competent with MS Office, ERP and CRM systems

• Permanent full-time role
• Salary between 25k -30k DOE
• Excellent progression and training
• Car salary sacrifice scheme
• Excellent Pension
• Free Parking

If you are interested please email your CV to or call 0191 469 2409 or 07730 841 659

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